Support

Welcome to our Support section!

Whether you're customer or you're considering making a purchase, you will find your questions answered here.

 

Frequently Asked Questions

  • 1. General
  • 2. Countdown
  • 3. Blast Off
  • 4. Space LAB
  • 5. Space Challenge
  • 6. Training
  • 7. Ordering
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  • 1. What is Math Facts Matter?
     

    Math Facts Matter is an educational software development company that produces a series of applications and tools to help teachers and schools teach their students math facts with greater efficiency and effectiveness.

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  • 2. I need help with a product. Where can I get help?
     

    We appreciate your purchase! If you have any questions or encounter any technical problems please contact us and we will be happy to assist you.

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  • 3. Who are these products intended for?
     

    Although our products can be used by anyone, we developed our line of products with schools in mind. The features and capabilities of our applications and reporting reflect the feedback and needs of teachers and school administrators.

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  • 4. Why are math facts important?
     

    Understanding math facts is essential to being able to reliably and accurately solve more advanced levels of mathematics. Students must have a firm foundation and understanding of math facts, before they can excel in pre-algebra, algebra, and other forms of math.

    Studies are suggesting we have a national math fact fluency crisis. Only 1 out of 10 (10%) college students can pass a simple, basic multiplication test.1 Math fact fluency is imperative to living a successful and productive life, as math is used in some form in every occupation and is useful in all areas of life.

    1 DeMaioribus, C. (2011). "Automaticity of Basic Math Facts: The Key to Math Success?" Masters Thesis, University of Minnesota, Duluth, MN.

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  • 5. How do I purchase your products?
     

    If you are interested in purchasing our products, you may contact us and we will assist you.

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  • 6. If I'm not satisfied. Can I get a refund?
     

    We strive to deliver excellent products, services, and support, but if you are unsatisfied, please contact our team so we can discuss the issue and how to proceed.

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  • 7. I purchased a product. What happens now?
     

    If you placed an order using our online order form, we will be in contact with you shortly.

    After we receive an order, we begin setting up the accounts within our system for the products ordered. If we require additional information from you, we will email or call you.

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  • 1. What grades are best suited for COUNTDOWN?
     

    COUNTDOWN is a classroom practice tool that is best suited for students in Kindergarten to 6th grade.

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  • 2. What is COUNTDOWN?
     

    COUNTDOWN is a classroom tool that teachers use to help their students practice their math facts at the same time. Teachers use their whiteboard or a white screen to display the math facts to the class and then use the multi-sensory techniques to help students learn to master each one. Click here to learn more.

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  • 1. What is BLAST OFF?
     

    BLAST OFF is a practice and diagnostic tool that helps students to practice the math facts. They first complete an assessment and the system will help them practice the facts they need to learn most. To learn more about BLAST OFF, click here.

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  • 2. What grades is BLAST OFF best suited for?
     

    BLAST OFF is best suited for students that are in 3rd grade and above.

    Although it could be used by younger students, we do not recommend it. Students should already be familiar with their math facts. BLAST OFF assesses their ability to recall the facts and helps them practice them quickly, to firmly embed them in their long-term memory.

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  • 1. What is SPACE LAB?
     

    The SPACE LAB is a huge collection of organized activities and worksheets that teachers can print off and give to their students to quickly practice their math facts. Designed as an independent activity, each worksheet comes with a matching answer key that students can use to grade their work themselves. This saves teachers time and teaches students responsibility, while helping them to practice their math facts. To learn more about SPACE LAB, click here.

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  • 2. What grades are best suited for SPACE LAB?
     

    Our activities and worksheets are best suited for students in Kindergarten to grade 8.

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  • 1. What is SPACE CHALLENGE?
     

    SPACE CHALLENGE is an assessment tool that evaluates a student's proficiency with multiplication facts, focusing on the more difficult facts. Our assessment generates a report of which facts they answered within 3 seconds, which they hesitated on, and which they answered incorrectly or not at all. To learn more about SPACE CHALLENGE, click here.

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  • 2. What grades are best suited for SPACE CHALLENGE?
     

    SPACE CHALLENGE was designed for students in grade 3 and up. Even adults can benefit from this assessment tool.

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  • 1. Do you provide training on teaching math fact fluency?
     

    Yes! We can teach you the most effective strategies and methods for helping students not just learn math facts but to master them. To learn more about our training program, click here.

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  • 2. What grade levels are best suited for the training?
     

    Training sessions are adapted for EarlyIntermediateMature, and Adult learners. Contact us for more information.

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  • 3. Can I receive training on how to use your software?
     

    Yes, we can train you and others on how to use our software. Please contact us for details.

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  • 1. How do I place an order?
     

    We are currently updating our website to accept orders online. If you would like to order one or more of our products and you do not have a link to an order form, please contact us.

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  • 2. Can I pay for my purchase online?
     

    Yes, we do accept payments online. We are in the process of updating our website to allow for online payments and ordering, but in the meantime, please contact us to arrange it if you do not have a special order form link.

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  • 3. Can I pay by purchase order?
     

    Yes, you can pay by purchase order. If you have been given a special order form link, simply upload the purchase order there. Or if you want to email it to us, send it to kathy(at)myschoolware.com.

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  • 4. How do I make my order tax exempt?
     

    If your order is to be tax exempt, please upload your tax exemption documentation with your order on the online form or email it to us at kathy(at)myschoolware.com.

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